From November 4th to 9th, 2013, Hitachi Construction Machinery (Shanghai) Co., Ltd. (hereinafter referred to as HCS) organized a team of sales lecturers to go to Japan for training, and held a theme presentation and the first lecturer certification ceremony. This is the first batch of achievements since the launch of the HCS business training program. The 12 excellent instructors who have obtained the certification will make greater contributions to the enhancement of the service value of HCS agencies.
In the face of fierce market competition and increasingly rich customer demands, HCS carried out business training based on STAR21 in 2010 based on years of successful experience in Japan. Since 2012, with excellent sales personnel as the core, HCS has gradually established a complete instructor training system, and held the first instructor certification meeting in August 2013. 12 instructors stood out from more than 20 applicants, and finally This trip to Japan was realized. On November 5th, at the Xiapu Research Institute, the lecturers gave a wonderful speech, and the director of the Human Resources Development Center Hashimoto Center issued the certificate.
In the speech and exchange, the lecturers started from their own knowledge and experience, and demonstrated the value of training with topics such as "operation management", "brand management", and "customer satisfaction improvement". The wisdom and enthusiasm of the lecturers. In addition, the executive officer of Norio Hirota published an explanation of the Hitachi Construction Machinery Group and the global business strategy in Chinese, and the company headquarters also made suggestions on HCS's business training. At the end of the event, President Kigawa Rijiro gave a general evaluation. He said: "After listening to the confident presentations of the lecturers, I feel that the training system that has been promoted since 2010 has finally achieved today's results. I hope that the teachers will continue to promote the topic after returning to China. In 2014, the market share in various regions has increased to a higher level."
