Practice customer satisfaction management and take the initiative to adapt to the new normal of development
——Remember the 2014 Annual Meeting of the User Working Committee of China Construction Machinery Industry Association
The fourth meeting of the third session of the China Construction Machinery Industry Association User Committee and the fourth session of the sixth session of the National Construction Machinery Equipment User Committee were held in Wuhan, Hubei Province from December 19 to 20, 2014.
Lv Ying, Deputy Secretary General of China Construction Machinery Industry Association, Sheng Hua, General Manager of Shantui Chutian Construction Machinery Co., Ltd., Huang Shuqi, General Manager of Mechanized Construction Branch of China First Metallurgical Group Co., Ltd., User Working Committee of China Construction Machinery Industry Association, National Construction Machinery Liu Zijin, Chairman of the Equipment User Committee, Liu Wei, Consultant of China Construction Machinery Industry Association, Hou Baojia, Vice Chairman and Secretary General of China Construction Machinery Industry Association, etc. attended the meeting. Representatives of branch directors and related companies, "Construction Mechanization" magazine and other industry media attended the meeting. More than 120 people attended the meeting.
Chairman Liu Zijin made the 2014 annual work report titled "Enhancing User Value and Pursuing Excellent Quality". The meeting listened to the report of Lv Ying, Deputy Secretary General of China Construction Machinery Industry Association, "Economic Operation of Construction Machinery Industry in 2014" and Secretary General Hou Baojia. "Practice customer satisfaction management and take the initiative to adapt to the new normal of development" report. Dr. Li Baoqun from Shantui Chutian Construction Machinery Co., Ltd. made a special report titled "Green Concrete Batching Plant Leading the Times"
Chairman Liu Zijin said that the industry will face new opportunities and challenges in 2015. Rejuvenating the country with quality is an important indicator for realizing the Chinese dream. The user committee will focus on the theme of "enhancing user value and pursuing excellent quality" and actively promote the industry's user satisfaction project , speed up the construction of quality integrity system and quality culture, Yindao Enterprise firmly establishes the concept of "quality is the life of the enterprise" and "customer satisfaction is the highest standard of quality", adheres to improving the quality and efficiency of economic development as the center, and actively adapts to economic development The new normal will continue to promote the improvement of product quality and service quality, and contribute to the construction of the construction machinery industry.
The meeting announced the results of the 2014 national user satisfaction evaluation survey of earth-moving machinery, hoisting machinery and other products; announced the 2014 national user satisfaction evaluation survey results of complete elevator machines and accessories; announced the top ten national tower crane user satisfaction in 2014 Enterprises; commended the "Customer Satisfaction Service Star", "Customer Satisfaction Service Star Team" and "Customer Satisfaction Outstanding Manager" in 2014; commended the national top ten tower crane user satisfaction enterprises in 2014.
In the exchange of excellent service experience, Guangxi Liugong Machinery Co., Ltd. won the National Quality Award for the second time. The meeting shared Liugong's successful experience in promoting the excellent performance management model, and listened to Liugong's vice minister of quality department Tang Xiangjun. "The pursuit of excellence, never ending" report. Xuzhou Jianji Construction Machinery Co., Ltd. of XCMG Group is a rising star of tower crane manufacturing enterprises. Miao Jianfen, assistant to the general manager, gave a keynote speech titled "Enhancing Product Value from the Perspective of Customers". Cao Lihuai, product service manager of the product service management department of Liuzhou Liugong Forklift Co., Ltd., spoke on behalf of the customer satisfaction service star, and shared with you the experience and experience of standardizing the product service process and improving the customer's perceived service quality.
2014 National Earthmoving, Hoisting Machinery and Other Products User Satisfaction Evaluation Survey Results
1. Enterprises and their products with high user satisfaction with product quality (47 enterprises)
1. Loader
Guangxi Liugong Machinery Co., Ltd. ZL50CN, CLG856, CLG820, CLG855, CLG836, CLG816C
Shandong Lingong Construction Machinery Co., Ltd. LG953N LG933L
XCMG Construction Machinery Co., Ltd. LW500KN LW300KN
Xiamen Xiagong Machinery Co., Ltd. XG955-Ⅲ
Changlin Co., Ltd. 933, 955N
2. Excavator
Guangxi Liugong Machinery Co., Ltd. CLG906D, CLG915D, CLG922D, CLG936D, CLG939DH
SINOMACH (Changzhou) Excavator Co., Ltd
Shandong Lingong Construction Machinery Co., Ltd. LG6225E
Xuzhou Xugong Excavation Machinery Co., Ltd. XE230, XE215, XE150, XE370, XE260, XE80, XE60, XE40
3. Motor grader
Xuzhou Xugong Road Construction Machinery Co., Ltd. GR165, GR180, GR200, GR215
Dingsheng Heavy Industry Machinery Co., Ltd. PY160M, PY180M, PY200M
Changlin Co., Ltd. PY165C-5, PY190C-5
4. Bulldozer
Shantui Construction Machinery Co., Ltd. SD32, SD22, SD16, SD13
5. Truck crane
XCMG Xuzhou Heavy Machinery Co., Ltd. QY130K, QY70K, QAY260, QY30K5-1, QY70K-Ⅰ,
QY50K-Ⅱ, QY35K5
Zoomlion Co., Ltd. QY25V
Guangxi Liugong Machinery Co., Ltd. QY8A, QY8E, QY12C, QY20A, TC200, QY25N5, TC250
6. Tower crane
Fushun Yongmao Construction Machinery Co., Ltd. ST55/13, ST60/15, ST70/30, STT153, STT293, STT553
Sichuan Construction Machinery (Group) Co., Ltd. C5013, C5510, C5513, C6010, C6013, C7030
Zoomlion Co., Ltd. TC5010, TC5610, TC5613, TC6010, TC6013, TC6015, TC6016A-8
Zhejiang Construction Machinery Group Co., Ltd. ZJ5710, ZJ5910, ZJ6010, ZJT6113
Guangxi Construction Engineering Group Construction Machinery Manufacturing Co., Ltd. QTZ5512 inside, QTZ5512 outside, TCT5512 inside, TCT5512 outside, TCT6012
XCMG Xuzhou Construction Machinery Engineering Machinery Co., Ltd. QTZ63, QTZ80
Zhejiang Huba Construction Machinery Co., Ltd. H5810, H6010
Hubei Jianghan Construction Machinery Co., Ltd. TC5610, TC5713, TC6010, TC6012
Jiangsu Zhengxing Construction Machinery Co., Ltd. QTZ40, QTZ40B, QTZ63
Shandong Dahan Construction Machinery Co., Ltd. QTZ63, QTZ80
Fangyuan Group Co., Ltd. TC5010, TC5013, TC5510
Beijing Yongmao Construction Machinery Manufacturing Co., Ltd. ST55/13, ST60/15, STT153, STT200
Chongqing Zhongjian Machinery Manufacturing Co., Ltd. QTZ100
Yunnan Metallurgical Kunming Heavy Industry Co., Ltd. C5013, C5610
Langfang Zhongjian Machinery Co., Ltd. QTZ5610, QTZ6018, QTZ7027, QTZ7030, QTZ7030B
Chongqing Construction Industry Co., Ltd. QTZ80, QTZ100, QTZ125
7. Construction lifts
Guangxi Construction Engineering Group Construction Machinery Manufacturing Co., Ltd. SC200/200
Shanghai Baoda Construction Machinery Co., Ltd. SCD320/320V, SCD200/200V, SC200/200V, SC200/200VA, SCD200/200, SC200/200
ZOOMLION SC200/200
Shandong Dahan Construction Machinery Co., Ltd. SC200/200
Hubei Jianghan Construction Machinery Co., Ltd. SCD200/200, SC200/200
Zhejiang Construction Machinery Group Co., Ltd. SCD200/200T
Langfang Kaibo Construction Machinery Technology Co., Ltd. SC200/200
Sichuan Construction Machinery (Group) Co., Ltd. SC200/200W
Chongqing Hongyan Construction Machinery Manufacturing Co., Ltd. SC200/200, SC200/200BK
Fangyuan Group Co., Ltd. SCD200/200
Chongqing Construction Industry Co., Ltd. SC200/200
Haining Huba Heavy Industry Co., Ltd. SC200/200J, SC200
2. Companies with high customer satisfaction after after-sales service (27 companies)
Beijing Yongmao Construction Machinery Manufacturing Co., Ltd. Shandong Dahan Construction Machinery Co., Ltd.
Changlin Co., Ltd. Shandong Lingong Construction Machinery Co., Ltd.
Dingsheng Heavy Industry Machinery Co., Ltd. Shantui Construction Machinery Co., Ltd.
Fangyuan Group Co., Ltd. Shanghai Baoda Construction Machinery Co., Ltd.
Fushun Yongmao Construction Machinery Co., Ltd. Sichuan Construction Machinery (Group) Co., Ltd.
Guangxi Construction Engineering Group Construction Machinery Manufacturing Co., Ltd. XCMG Group Xuzhou Heavy Machinery Co., Ltd.
Guangxi Liugong Machinery Co., Ltd. Xuzhou Xugong Excavation Machinery Co., Ltd.
SINOMACH (Changzhou) Excavator Co., Ltd. Yunnan Metallurgical Kunming Heavy Industry Co., Ltd.
Haining Huba Heavy Industry Co., Ltd. Zhejiang Huba Construction Machinery Co., Ltd.
Hubei Jianghan Construction Machinery Co., Ltd. Zhejiang Construction Machinery Group Co., Ltd.
Jiangsu Zhengxing Construction Machinery Co., Ltd. Zoomlion Co., Ltd.
Langfang Kaibo Construction Machinery Technology Co., Ltd. Chongqing Hongyan Construction Machinery Manufacturing Co., Ltd.
Langfang Zhongjian Machinery Co., Ltd. Chongqing Construction Industry Co., Ltd.
Xiamen Xiagong Machinery Co., Ltd.
2014 "Top Ten Tower Crane User Satisfaction" Enterprises (in no particular order)
Sichuan Construction Machinery (Group) Co., Ltd.
Fushun Yongmao Construction Machinery Co., Ltd.
Zoomlion Co., Ltd.
Zhejiang Construction Machinery Group Co., Ltd.
Guangxi Construction Engineering Group Construction Machinery Manufacturing Co., Ltd.
XCMG Xuzhou Jianji Construction Machinery Co., Ltd.
Zhejiang Huba Construction Machinery Co., Ltd.
Hubei Jianghan Construction Machinery Co., Ltd.
Jiangsu Zhengxing Construction Machinery Co., Ltd.
Shandong Dahan Construction Machinery Co., Ltd.
2014 "Customer Satisfaction Service Star", "Customer Satisfaction Service Star Team", "Customer Satisfaction Outstanding Manager" in the construction machinery and elevator industry in 2014 (in no particular order)
One, customer satisfaction service star
1. Bai Zhongxi, Domestic Marketing Service Support Department of Shantui Construction Machinery Co., Ltd.
2. Cao Lihuai, Product Service Manager, Service Management Department, Liuzhou Liugong Forklift Co., Ltd.
3. Longhe, Service Management Department of Liuzhou Liugong Forklift Co., Ltd.
4. Yang Hongpeng, Service Management Department of Liuzhou Liugong Forklift Co., Ltd.
5. Chen Xi, Sales Manager of Hunan Branch of Guangzhou Guangri Elevator Industry Co., Ltd.
6. Ma Hao, Engineering Manager of Central China, Jiangnan Jiajie Elevator Co., Ltd.
7. Huang Liping, after-sales service department of Jiangnan Jiajie Elevator Co., Ltd.
8. Zhao Jiwu, Inner Mongolia Branch of Hebei Xuanhua Construction Machinery Co., Ltd.
9. Tian Tao, Chief of After-sales Service Section of Chongqing Construction Industry Co., Ltd.
10. Wang Fan, Product Quality Department, Hebei Dongfang Fuda Machinery Co., Ltd.
11. After-sales service of Shantui Chutian Construction Machinery Co., Ltd. Lu Forest
12. Zhu Hongbo, after-sales service of Shantui Chutian Construction Machinery Co., Ltd.
13. Meng Qinggang, Deputy Director of Engineering and Technology Department of CANNY Elevator Co., Ltd.
14. Jiang Wenping, Service Manager of Hangzhou Representative Office of XCMG Xuzhou Heavy Machinery Co., Ltd.
Second, customer satisfaction service star team
1. Engineering Spot Check Team of Guangzhou Guangri Elevator Industry Co., Ltd.
2. Service Management Department of Liuzhou Liugong Forklift Co., Ltd.
3. Maintenance Team of Jilin Branch of Jiangnan Jiajie Elevator Co., Ltd.
4 Shandui Chutian Construction Machinery Co., Ltd. Mixing Plant (Building) Service Team
5. Earthmoving Business Office, Domestic Marketing Division, Shantui Construction Machinery Co., Ltd.
6. Beijing Service Station of Chaoyang Lingyun Construction Machinery Co., Ltd.
7. Hebei Dongfang Fuda Machinery Co., Ltd. Shanghai Jiling Elevator Parts Co., Ltd.
8. After-sales Service Section of Construction Machinery Division of Chongqing Construction Engineering Industry Co., Ltd.
9. Xiangjiang Century City Maintenance Station of Hunan Branch of CANNY Elevator Co., Ltd.
10. XCMG Xuzhou Heavy Machinery Co., Ltd. Shenyang Representative Office
Three, Outstanding Manager of User Satisfaction
1. Wang Taiping, Vice President of Guangxi Liugong Machinery Co., Ltd. and General Manager of Liuzhou Liugong Forklift Co., Ltd.
2. Lin Zhenzhong, Deputy General Manager of Guangzhou Guangri Elevator Industry Co., Ltd.
3. Xu Huiming, Chairman of Zhejiang Construction Machinery Group Co., Ltd.
4. Wang Guangming, Chairman of Hebei Dongfang Fuda Machinery Co., Ltd.
5. Wu Guohua, General Manager of Shanghai Baoda Construction Machinery Co., Ltd.
6. Song Jun, Director of Product Support Department of Shantui Chutian Construction Machinery Co., Ltd.
7. Ren Jianhua, Minister of Rail Transportation Department of CANNY Elevator Co., Ltd.
8. Ma Xuejun, Deputy General Manager of Customer Service Center of Xuzhou Heavy Machinery Co., Ltd. of XCMG Group
